Lost packages
At Mud Dogs, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team via email at info@mud-dogs.com
We do Kindly ask that delivery issues are reported within 14 days of dispatch, to ensure that we can assist further.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at info@mud-dogs.com as soon as possible after receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.