All of the following will be held in our warehouse for 30 days before being disposed of:
Returned items for which the buyer cannot be identified
Items returned in a worn/unacceptable condition
Items incorrectly sent to us
Items not eligible to be returned
Returned items relating to a fault complaint, but for which we have not been able to confirm a fault.
We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable or applicable to the situation.
We may request payment for the postage cost before we send the item. We will only dispose of the item as a last resort, if no contact can be made or other solution reached.